We understand that plans can change, and we strive to make our cancellation process as straightforward as possible.
1. Cancellation Notice
Cancellations must be made at least 48 hours prior to the scheduled rental pickup time.
2. Refunds
If you cancel 48 hours or more in advance, you will receive a full refund of your rental fee.
Cancellations made less than 48 hours before the rental pickup time are non-refundable due to scheduling and preparation of the games.
3. Rescheduling
If you need to reschedule, please contact us as soon as possible. Rescheduling is subject to availability, and we will do our best to accommodate your new date.
4. No-Shows
Failure to pick up or return the rental without prior notice will be treated as a cancellation without notice and will forfeit the rental fee.
5. Contact for Cancellation
To cancel or reschedule your rental, please contact us via phone or email listed in your rental agreement.
Thank you for understanding—your cooperation helps us provide a seamless experience for all our customers!
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To ensure the best experience for all of our customers, we require the following for all rentals:
1. Return Condition
All items must be cleaned and free of debris before returning.
All pieces and components must be accounted for and returned in their original condition.
2. Missing or Damaged Items
Missing or damaged pieces may result in a replacement or repair fee, as outlined in your rental contract.
Fees will be calculated based on the cost of replacement or repair.
3. Return Deadline
Rentals must be returned by the agreed-upon time specified in your contract to avoid additional charges.
4. Contact for Returns
For any issues with returns or questions about the process, please contact us via phone or email listed in your rental agreement.
Thank you for helping us keep our games in great condition for all of our guests to enjoy!